Finally, get work done in Slack
Slack is where work happens - it couldn't be truer than that when I look at the time I spend and the messages I receive on an average workday. Besides the communication with my colleagues, there is a bunch of apps and custom integrations that push information into my channels.
In many ways, this made our team faster, less prone to miscommunication and finally our work more productive.
I love Slack but I was missing a coherent structure that helped me to organize and get things done.
- I was regularly searching for messages and discussions
- I missed actions that I had talked about with colleagues
- I felt uneasy because I wasn't sure if every thing (message) was "done"
- I missed the good feeling of completing my work and checking off some actions from a list.
First, I started to pin and star messages but that didn't really improve my working habits and did feel very structured and organized.
So I asked myself what a perfect solution would look like? What would I need?
- Easy (fast) way to mark/capture important messages
- A comprehensive overview and instant navigation between those messages
- Trackable actions (mark actions as completed!!!)
- Regular reminders to form a productive working habit
- Integrated into conversations, so never ever leave the Slack UI
I realised that Slack cannot provide that out of the box. But the other reason I love Slack so much is that you can extend it. Not just simple webhooks that push infos into channels but also interactive messages and commands. So I hit the keys to see how far I could get. That is now one year ago. The little tool from that time has matured to an official slack app.
So, now I can simply capture all messages that I consider relevant for future reference. No matter if links I want to read, feedback from and discussions with my colleagues, or...
- Software bugs coming from papertrail, New Relic or Crachlytics
- Requests in intercom, Freshdesk or Zendesk
- Tableau reports from Kiwi
- Salesforce messages with Troops
- Designs reviews from InVision or MURAL
Everything ends up captured in my qboxx. I never miss those relevant conversations. I know where to find them. No searching, no unease feeling and actions get done either by myself or my colleagues. They don't fall under the table any longer.